Our Standards Of Care


To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Arrival of 10 minutes or more after the scheduled appointment time may result in an extended wait and assessment of a late fee.  Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.

We do accept walk-ins on a daily basis but there can be an extended wait since we work these patients in between scheduled appointments.  Please note, if you walk-in or your pet needs to be seen same-day and we do not have an available appointment, a $30 urgent care fee will be added to the regular examination fee.  If your pet is seen on an emergency basis, a $100 emergency care fee will be added to the regular examination fee.

We understand that unforeseen events sometimes result in cancelling an appointment late.  If you need to cancel or reschedule an appointment, we require 2-hours notice in order to avoid a late cancellation fee for each applicable appointment.  As a courtesy, we make every attempt to confirm and remind you of your scheduled appointment by sending emails, push notifications, text messages, and when time allows, reaching out via phone call, therefore, any associated late appointment, late cancellation, or no show fees will not be waived.

Patient Arrival
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.  Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  This is one of the reasons we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

For the health of all animals in our care for an extended period of time, all pets must be up-to-date on their vaccinations or have them updated during their time with us.

For pets coming in for surgical procedures or to board with us, vaccinations MUST be up-to-date or updated at least one week prior to the scheduled appointment or reservation.  Vaccines must be administered by a licensed veterinarian.

Our clinic receives no support from charitable organizations or from the government.  In order to continue to provide the highest standard of care for your pet, we require full payment at the time that services are rendered.  We will provide an estimate at the time of service as accurately as possible so the client will know what to expect when making decisions for their pet.  An estimate is an educated guess of what it will cost to perform a medical procedure or service.  It is important that clients understand that an estimate is not etched in stone and that the price may go up or down in accordance with any unforeseen complications (esp. surgeries)  but we will do our best to communicate this with you.  For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks, and Care Credit.

Our current financing option is Care Credit.  Click here to learn more about Care Credit.  If Care Credit is not sufficient, there are numerous charitable organizations that can be contacted for financial assistance.

​Charitable Organization Payment
Groups, such as the Humane Society, will call and give parameters about payment for pets that they are helping.  No services will be provided above and beyond what they agree upon without verbal permission made to a team member from a group decision-maker.  Permission to treat and confirmation of payment will be confirmed by a team member with any non-profit organization that is helping a client before an appointment is made.  An estimate will be provided to the owner with the understanding that they will be responsible for the remaining balance.