Our Standards Of Care

Appointments
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  We do accept walk-ins on a daily basis but there can be an extended wait since we work these patients in between scheduled appointments.  Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.  Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  This is one of the reasons we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Vaccination
For the health of all animals in our care for an extended period of time, all pets must be up-to-date on their vaccinations or have them updated during their time with us.

For pets coming in for surgical procedures or to board with us, vaccinations MUST be up-to-date or updated at least one week prior to the scheduled appointment or reservation.  Vaccines must be administered by a licensed veterinarian.

Payment
We require full payment at the time that services are rendered.  We will provide an estimate at the time of service as accurately as possible so the client will know what to expect when making decisions for their pet.  An estimate is an educated guess of what it will cost to perform a medical procedure or service.  It is important that clients understand that an estimate is not etched in stone and that the price may go up or down in accordance with any unforeseen complications (esp. surgeries).  For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks, and Care Credit.

Financing
Our current financing option is Care Credit.  Click here to learn more about Care Credit.  If Care Credit is not sufficient, there are numerous charitable organizations that can be contacted for financial assistance.  Click here for a list of charitable organizations.

​Charitable Organization Payment
Groups, such as the Humane Society, will call and give parameters about payment for pets that they are helping.  No services will be provided above and beyond what they agree upon without verbal permission made to a team member from a group decision-maker.  Permission to treat and confirmation of payment will be confirmed by a team member with any non-profit organization that is helping a client before an appointment is made.  An estimate will be provided to the owner with the understanding that they will be responsible for the remaining balance.