Boarding Information

Going out of town?  We know the decision to board your pet can be an anxious time for you and your special friend.  Our compassionate and dedicated staff is ready to care for your furry family member(s) while you are away.

​We look forward to caring for your pet during their stay with us!

Peace Of Mind

  • Attentive Staff
  • Daily Veterinary Observations
  • Veterinary Medical Services if needed
  • Medication Administration if needed

Amenities

  • Outdoor Leash Walks
  • A Clean, Comfy, & Climate Controlled Atmosphere
  • Outdoor covered runs and fenced area for playtime
  • Fresh Bedding & Daily Housekeeping
  • Individualized Care
  • Convenient Hours

Boarding Requirements

Dogs

  • MUST have proof and be current on the following vaccines given by a licensed veterinarian – Distemper, Rabies, Bordetella, and Bivalent Influenza
  • Overdue vaccinations must be updated at least 3 weeks prior to boarding with us for the safety of all boarding pets.

Cats

  • MUST have proof and be current on the following vaccines given by a licensed veterinarian – Distemper (FVRCP) and Rabies.
  • Overdue vaccinations must be updated at least 3 weeks prior to boarding with us for the safety of all boarding pets.

ALL pets must be free from internal and external parasites or they will be treated while in our facility.

Reservations

We have had to make some recent changes to our reservation policy.  Reservations can be made Monday – Friday. If you have questions regarding a reservation or recent changes, please call our office at 704-636-3408.  Our goal with the recent changes is to decrease congestion in our waiting area, make drop-off/pick-up less stressful for pets and their parents, and allow ample time to clean and disinfect our kennel prior to your pets’ arrival and after discharge.

Drop-Off

  • ​Monday – Friday between 2:00pm – 5:00pm  
  • Saturday between 8:00am – 11:30am
  • No Sundays or Holidays

Pick-Up

  • ​Monday – Friday between 8:00am – 12:00pm
  • Saturday – Sunday between 4:00pm – 5:00pm
  • Holidays between 4:00pm – 5:00pm 

Personal Belongings & Food

We strongly discourage bringing pets beds, blankets, bowls, and cloth toys.  We have plenty of bedding and bowls for your pet to use while staying with us.

  • To reduce the chance of gastrointestinal issues while your pet is boarding, we ask that you bring your pet’s food from home.  Please separate food into individual meals and label it with their name.  Canned diets do not need to be measured into individual meals.  There will be an additional $5 daily charge for any food provided by Rowan Animal Clinic.
  • Cats should be dropped off in a carrier and collars removed.  We will keep the carrier at our office to use at pick-up.
  • Collars, harnesses, pet clothing, and leashes should be removed and taken home at drop-off.  Harnesses may be left with your pet if medically necessary.
  • All medication should be clearly labeled and have detailed instructions.  Please indicate when the next dose is due to be given when dropping off your pet.

Drop-Off / Pick-Up Procedures

Drop-Off

  • Please follow the boarding signs to drive to the back of our building to drop your pet(s) off on our turfed and enclosed area.  The goal of this is to decrease congestion in our reception area as well as provide a place for your pet(s), primarily dogs, to become acclimated and use the restroom before being set up in their assigned kennel.
  • Upon arrival, please ring the doorbell located on the fence next to the gate to the turfed area to alert a team member to your arrival, and a member of our kennel team will be with you momentarily.
  • Pet parents should bring their pet(s) and belongings (if applicable) into an appropriate turfed area.  A bin will be provided for you to place any belongings, including food or medications into.  Collars, harnesses, clothing, and leashes should be removed from your pet(s) and taken home.  Once this has been done, close the gate and leave your pet in the turfed area.  Our kennel team will see to their needs from that point.
  • Circle the building to exit and we hope you have a safe trip!

Pick-Up

  • Upon arrival, please come to the reception desk for check out or call 704-636-3408 to pay by phone.
  • If you choose to pay by phone, our kennel team will give you your receipt at the pick-up area.
  • You will be instructed by our reception team to drive to the back of our building to pick your pet(s) up from our turfed and enclosed area where our kennel team will be waiting with your pet(s) and belongings (if applicable).  The goal of this is to decrease congestion in our reception area as well as provide a place for your pet(s) to greet you and use the restroom before going home.  This also allows our team and pet parents to maintain a 6-foot social distance in an open and well-ventilated area.
  • Please circle the building to exit. 

Cancellation Policy

During peak times a $50 deposit will be required. Cancellations during peak times require a 14-day notice or your deposit is forfeited.