Our Standards of Care

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Arrival of 10 minutes or more after the scheduled appointment time may result in an extended wait and assessment of a late fee. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.

We do accept walk-ins on a daily basis but there can be an extended wait since we work these patients in between scheduled appointments. Please note, if you walk-in or your pet needs to be seen same-day and we do not have an available appointment, your pet will be worked in between appointments as an Urgent Care Exam ($110). If your pet is seen on an emergency basis, an Emergency Exam fee ($165) will be assessed.

We understand that unforeseen events sometimes result in cancelling an appointment late. If you need to cancel or reschedule an appointment, we require 2-hours notice in order to avoid a late cancellation fee for each applicable appointment. As a courtesy, we make every attempt to confirm and remind you of your scheduled appointment by sending emails, push notifications, text messages, and when time allows, reaching out via phone call, therefore, any associated late appointment, late cancellation, or no show fees will not be waived.