Boarding Information

Peace Of Mind

Attentive Staff
Daily Veterinary Observations
Veterinary Medical Services if needed
Medication Administration if needed

Ammenities

Outdoor Leash Walks
A Clean, Comfy, & Climate Controlled Atmosphere
Outdoor covered runs and fenced area for playtime
Fresh Bedding & Daily Housekeeping
Individualized Care
Convenient Hours

Boarding Requirements

Dogs

MUST have proof and be current on the following vaccines given by a licensed veterinarian – Distemper, Rabies, Bordetella, and Bivalent Influenza
Overdue vaccinations must be updated at least 3 weeks prior to boarding with us for the safety of all boarding pets.

Cats

MUST have proof and be current on the following vaccines given by a licensed veterinarian – Distemper, Rabies, Bordetella, and Bivalent Influenza
Overdue vaccinations must be updated at least 3 weeks prior to boarding with us for the safety of all boarding pets.

Reservations

We have had to make some recent changes to our reservation policy. If you have questions regarding a reservation or recent changes, please call our office at 704-636-3434. Our goal with the recent changes is to decrease congestion in our waiting area, make drop-off/pick-up less stressful for pets and their parents, and allow ample time to clean and disinfect our kennel prior to your pets’ arrival and after discharge.

Drop Off

Monday – Friday 2:00pm – 5:00pm
Saturday 8:00am – 11:30am
NO SUNDAYS or HOLIDAYS

Pick Up

Monday – Friday 8:00am – 12:00pm
Saturday & Sunday 8:00am – 12:00pm and 4:00pm – 5:00pm
Holidays 4:00pm – 5:00pm

Request a Reservation

Personal Belongings & Food

We strongly discourage bringing pets beds, blankets, bowls, and cloth toys. We have plenty of bedding and bowls for your pet to use while staying with us.

To reduce the chance of gastrointestinal issues while your pet is boarding, we ask that you bring your pet’s food from home. Please separate food into individual meals and label it with their name. Canned diets do not need to be measured into individual meals. There will be an additional $5 daily charge for any food provided by Rowan Animal Clinic.
Cats should be dropped off in a carrier and collars removed. We will keep the carrier at our office to use at pick-up.
Collars, harnesses, pet clothing, and leashes should be removed and taken home at drop-off. Harnesses may be left with your pet if medically necessary.
All medication should be clearly labeled and have detailed, legible instructions. All prescription medication must be in the original container with a legible prescription label from the prescribing veterinarian. Please indicate when the next dose is due to be given when dropping off your pet.

Drop-Off / Pick-Up Procedures

Drop-Off

Please drive to the back of our building to drop your pet(s) off in our turfed and enclosed area. Upon arrival, please ring the doorbell located on the fence next to the gate to the turfed area to alert a team member to your arrival. A member of our kennel team will be with you momentarily to check your pet(s) in and receive their belongings (if applicable).
Circle the building to exit and we hope you have a safe trip!

Pick-Up

Payment is due at pick-up.
Please drive to the back of our building to pick your pet(s) up from our turfed and enclosed area. Upon arrival, please ring the doorbell to alert a team member to your arrival. A member of our kennel team will be with you momentarily to check your pet(s) out, take payment, and return their belongings (if applicable).
Please circle the building to exit.

Boarding Reservation Request

Please fill out the form below, a team membner will be in contact within 48 hours of submitting the request. For more emergent requests, please call the office at 704-636-3434.

Cancellation Policy

ONCE YOUR RESERVATION IS BOOKED, YOU WILL BE BILLED FOR THE FULL BOOKING UNLESS YOU GIVE AT LEAST 3 DAYS NOTICE PRIOR TO THE START OF THE RESERVATION.

Working Hours

Mon - Fri:

7:30 am – 5 pm

Saturday:

8 – 12pm

Sunday:

Closed

*We are closed weekdays for lunch from 1pm – 2pm
Saturdays and Holidays: Hours may vary. For up-to-date hours, please check HERE.

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